WhatsApp Shop
Take orders where your customers already talk to you.
Your catalogue syncs to WhatsApp Business. Customers browse, place orders in chat and receive a payment link straight away. Every order lands in the same list as your website orders.
Sri Murugan Sweets
Business account · Catalogue
Festival Sweets
12 items · from ₹240
Yes, freshly made. Here is our catalogue.
Order · 3 items
Kaju Katli 500 g, Motichoor Laddoo 1 kg, Mysore Pak 250 g
₹1,340
Order #SM-2041 confirmed.
Pay ₹1,340 by UPI
pay.alfaekart.com/SM-2041
How it works
- 01
Connect WhatsApp Business
Link your WhatsApp Business number in a few steps. Your catalogue syncs automatically.
- 02
Customers order in chat
They pick items from your catalogue and send the cart. The order is created in your store.
- 03
Payment link goes out
A UPI and card payment link with the order number is sent automatically, along with a confirmation.
Inside WhatsApp Shop
What you can do
Catalogue sync
Products, prices and stock stay the same on your website and on WhatsApp.
Orders from chat
Carts sent on WhatsApp become proper orders with numbers, invoices and delivery details.
Automatic payment links
Every order gets a payment link for UPI, cards and wallets, so you never type amounts by hand.
Order alerts
New order, payment received and delivery updates, on your phone as they happen.
Order updates to customers
Confirmation, dispatch and tracking messages go to your customer on WhatsApp.
One order list
Website and WhatsApp orders in one place, so nothing is missed in a busy chat.
Questions
WhatsApp Shop questions
Straight answers about owning your store, payments, delivery and how the AI helps.
Do I need WhatsApp Business?
Yes, the catalogue and automatic messages work with a WhatsApp Business account. The regular WhatsApp app can still be used to share your store link.
Will customers get spam from my number?
No. Order messages go only to customers who placed an order. Offers go only to customers who opted in, and every message includes an opt-out.
Can staff reply to orders?
Yes. On Dukaan and Showroom, staff accounts can see and manage WhatsApp orders from their own login.
More shops on the street
Shutters up
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20 products free, your own store address, live today. Prefer to talk first? Contact Us