Plan payments
- Thela is free, so there is nothing to refund.
- Monthly plans: if you cancel, your plan stays active until the end of the month you paid for. Partial months are not refunded.
- Yearly plans: if you cancel within 14 days of your first yearly payment, you receive a full refund. After 14 days, the plan stays active until the end of the paid year.
- Charged in error: if you were charged twice or charged after cancelling, we refund the extra amount in full.
Downgrades
Moving from Showroom to Dukaan, or from a paid plan to Thela, takes effect from the next billing period. The remaining time on your current plan is not refunded, and you keep its features until then.
Separate charges
Payment gateway charges, courier charges and campaign message charges are paid to the providers who deliver those services. They are refunded only where the provider refunds them, for example when a courier booking is cancelled before pickup.
Orders in your store
Refunds and returns for products bought in a seller's store are set by that seller. Each store shows its own return and refund policy at checkout. Sellers can issue full or partial refunds for online payments from the order page, and the amount returns to the customer through the original payment method on the payment gateway's timeline.
How to ask for a refund
Write to us through the Contact Us page, choose "Plans and billing" as the topic and include your store address and the date of the payment. Approved refunds go back to the original payment method, usually within 5 to 10 working days.