Two kinds of information
The platform handles two kinds of personal information, and we treat them differently.
- Seller information: details you give us when you sign up and run your store, such as your name, email, shop name, city, bank and verification details, and how you use the dashboard.
- Store customer information: details your customers give when they shop in your store, such as name, phone number, delivery address, order history and marketing preferences. This information belongs to you, the seller. We process it only to run your store for you.
What we collect from sellers
- Signup details: name, email, shop name, city, what you sell and the store address you choose.
- Store content: product photos, names, descriptions, prices, stock and settings.
- Payout and verification details needed by our payment partners, such as PAN and bank account.
- Usage information such as pages visited in the dashboard, device type and error logs, used to keep the service working.
How the AI uses your photos and details
Product photos and the details you add are processed to draft product names, descriptions, categories, suggested prices and store themes for your store. Drafts are shown to you for review and nothing is published until you publish it. We do not use your customers' personal information to train AI models.
Your customers' information
- We never contact your customers for our own purposes or market our own products to them.
- We never sell store or customer data, and we do not share it with advertisers.
- Marketing messages from your store go only to customers who opted in, and every message includes an easy opt-out that takes effect immediately.
- Order updates such as confirmations, payment links and tracking links are sent to customers who placed the order.
Who we share information with
We share information only with service providers who help run the platform, and only as much as they need:
- Payment gateways, to process payments and settle payouts.
- Courier partners, to book pickups, print labels and provide tracking, when you use Ship Desk.
- WhatsApp Business and SMS providers, to deliver order updates and opt-in campaigns that you send.
- Hosting, email and infrastructure providers that store and deliver the service.
We may also disclose information when required by law or to protect sellers, customers or the platform from fraud.
Security
Store and customer data is encrypted in transit and at rest. Access by our staff is limited to what is needed to support you. Card payments are processed by licensed payment gateways and full card numbers are never stored on our systems.
How long we keep information
We keep your store data while your account is active. If you close your store, you can export your products, orders and customer list first. We delete or anonymise store data after closure, except records we must keep for tax, accounting or legal reasons.
Your choices
- Access, correct or export your store data from your dashboard at any time.
- Ask us to delete your account and store data.
- Unsubscribe from product update emails from us while keeping your store active.
Customers of a store who want to access or delete their information should contact that store. We will help the store respond.
Cookies
The website and stores use cookies needed to keep you logged in, remember carts and protect forms from spam. Store Stats measures visits to your store without tracking customers across other websites.
Contact
For privacy questions, write to us through the Contact Us page and choose "Something else" as the topic.